VICTOR HOU DESIGNS

CUSTOMER SERVICE

At victorhoudesigns.com, we are dedicated to making your transaction as effortless and quick as possible. All inquiries will be answered promptly within 1-2 business days. Please allow 1-2 weeks (or sooner, if possible) for delivery and 2-3 weeks for custom orders.
 
RETURNS AND EXCHANGES

If you are dissatisfied with your purchase for any reason, please contact us within 72 hours of receiving the product (by phone or email) for a full refund or replacement. If the garment is the wrong fit or style, it can be exchanged for another garment, or a full credit will be issued minus a 5% restocking fee. Your return or exchange will be processed once we receive the UNWORN garment back in it's ORIGINAL PACKAGING.
PLEASE CONTACT US IMMEDIATELY AND RETURN PROMPTLY.
We recommend you to always insure your package for unpredictable damages or loss in transit.
 
To inquire about custom orders, wholesale, fashion shows, photo shoot styling or general questions, please submit the required info below. Thank you.